Questionnaire on accommodation

Your Opinion is Important to Us !

Which month did you visit ?	January February March April May June July August September October November December
At what time of the month did you visit ?	Beginning Middle End of the month
With whom were you traveling ?	Friends Family without children Family with children Group travel
How many people were you traveling with ?	Alone Two Three Four More than four
How many times have you been to this establishment ?	One Two Three Four More than four
What is the main reason that prompted you to choose this establishment ?	Referred Regional Tourist Guide Reputation Internet Things to do or visit around Quality Label Green Label Fixed prices (package) Publicity on the establishment Rating

IMPORTANT : please only answer the questions related to your experience.

On a scale of 1 to 5, what is your appreciation of our reservation service (5 being higher than 1) ?

Booking (quick reply, relevant information) :	1 2 3 4 5
Reservation details were correct upon arrival :	1 2 3 4 5

On a scale of 1 to 5, what is your appreciation of the service at the front desk 5 being higher than 1) ?

Greeting on arrival (welcome) :	1 2 3 4 5
Respect (courtesy, politeness) :	1 2 3 4 5
Enthusiasm (smile, willingness) :	1 2 3 4 5
Personalised service (answering your needs) :	1 2 3 4 5
Personnel’s appearance (dress, hairstyle, cleanliness) :	1 2 3 4 5
Efficiency upon arrival and departure (check-in/out) :	1 2 3 4 5

On a scale of 1 to 5, what is your appreciation of the room (5 being higher than 1) ?

First impression :	1 2 3 4 5
Comfort / calm (bedding, mattress, lighting) :	1 2 3 4 5
Cleanliness of the room and bathroom :	1 2 3 4 5
Equipment / available technology (coffee machine, refrigerator, telephone, Internet) :	1 2 3 4 5
Decoration (style, choice of furniture) :	1 2 3 4 5

Please only answer the questions related to your experience.

If applicable, on a scale of 1 to 5 what is your appreciation of our other services offered (5 being higher than 1) ?

Business Centre :	1 2 3 4 5
Cleaning Service :	1 2 3 4 5
Health Centre (massage, body care) :	1 2 3 4 5
Room Service :	1 2 3 4 5
Rental Service (car, sports equipment) :	1 2 3 4 5

If applicable, on a scale of 1 to 5 what is your appreciation of our restaurant service (5 being higher than 1) ?

First impression :	1 2 3 4 5
Quality of the service :	1 2 3 4 5
Diversity of the menu :	1 2 3 4 5
Diversity of the wine list :	1 2 3 4 5
Presentation of the dish :	1 2 3 4 5
Temperature of the food :	1 2 3 4 5
Presence of regional products :	1 2 3 4 5
The amount of time waiting for the meal :	1 2 3 4 5
The amount of time waiting for the bill :	1 2 3 4 5
The personnel's service during the meal :	1 2 3 4 5

Overall, how would you rate the establishment on a scale of 1 to 5 (5 being higher than 1) ?

Atmosphere and animation :	1 2 3 4 5
Competence of the staff :	1 2 3 4 5
Value for money :	1 2 3 4 5
Proposed Services (Internet, health care, meeting room) :	1 2 3 4 5
Information provided on things to do or visit near the establishment :	1 2 3 4 5
Your appreciation of the level of bilingualism used in our customer service :	1 2 3 4 5
General appreciation of your experience in this establishment :	1 2 3 4 5

Would you recommend this establishment to your family, friends and colleagues ?	Yes No
In order to improve our products and services, we would like to ask you to share your comments.

We would like to get to know you better.

Gender ?	Female Male
Which age group are you in ?	Under 15 16 - 25 26 - 35 36 - 45 46 - 55 56 - 65 Over 65
Where do you live ?	Québec Canada United-States Europe Other
If you live in Quebec, specify the region :	The Gaspe Lower Saint Lawrence Montréal Québec Estrie Saguenay North Shore Montérégie Chaudière-Appalaches Laval Laurentians Lanaudière Magdalen Islands Charlevoix Mauricie Outaouais Centre-du-Québec Other
If you live somewhere else in Canada, specify the province :	New Brunswick Nova Scotia Ontario New Foundland and Labrador Prince Edward Island Saskatchewan Manitoba British Columbia Yukon Nunavut Alberta Northwest Territories
If you live In the United-States, specify the state :	Maine Vermont New York New Hampshire Massachusetts Other
If you live in Europe, specify the country :	France Italy Spain Germany Belgium Other
What is your level of education ?	Elementary Secondary College - Cegep Graduate
What is your annual family income ?	Less than $20 000 $20 000 - $39 999 $40 000 - $59 999 $60 000 - $79 999 $80 000 - $99 999 More than $100 000
Thank you for leaving your details (name, address, phone, email).

We would like to thank you for your collaboration
and rest assured that your comments will be taken into consideration.

Note: once you have sent the questionnaire you can no longer modify it.